Reception Console
Telovations’ Reception Console combines a telephone handset with a choose-and-click operator interface on a PC screen that makes it easy for one receptionist in a central location to direct calls to staff, wherever they may be, quickly and seamlessly.
Telovations's Reception Conslole Interface
Advantages:
- Call Management features – Answer, dial, hold, conference, blind and attended transfer, move to queue
- Drag and Drop call transfer – Use mouse to manage calls
- Line Monitoring – Line states include on-hook, off-hook, ringing, DND, Privacy and Call Forwarding Always
- Camp On with Recall - Perform a directed hold when called party is busy
- Directed Call Pickup - Pickup any ringing extension
- Voicemail Transfer – Transfer calls directly to voicemail
- Call Barge-In - Operator intrusion on a busy line
- Group Call Park – Initiate line hunting on incoming calls directed to a department or group (e.g. support, sales)
- Day/Night mode – Operators can automate the switch from “day” to “night” mode
- Messaging – Send emails to contacts from desktop screen
- Call History – Logs outgoing, received and missed calls
- Call Statistics – Average hold time, transfer count
- Queue Integration-Integrates with call center queues
- Supports up to 40,000 contacts
Features and Related Solutions: