Auto-Attendant
Telovations’ hosted auto-attendant allows you to easily customize your company’s system through any Web browser so callers find the right person as quickly as possible, minimizing staff requirements while maximizing customer response. Auto-attendants can stand alone or they can be combined with other Telovations applications such as Reception Console for customized packages that enhance your customer service programs.
Professionally recorded greetings are available to enhance callers’ first impression of your organization.
Screen Shot of Auto Attendant Set-up
Advantages:
- One-key dialing for up to nine groups such as sales, service or billing
- Operator dialing
- Dial by name
- Extension dialing
- Multi-site support that transparently connects callers to staff, regardless of their geographic location
- An embedded night service profile which automatically activates after business hours or on holidays
- Auto-provisioned groups so that access to all users in each group is current
Features and Related Solutions: