Virtual Call Center
Innovate for Call Centers offers an on-demand, hosted service with unified front-end provisioning for administration of agent workforces. This solution supports individual centers as well as distributed multi-site centers to act as a single virtual call center, regardless of geographic location. Telovations’ Call Center solution results in reduced operational costs and improved customer response for the enterprise.
KEY FEATURES
Automatic Call Distributor (ACD) - Intelligent call routing and queuing
Auto Attendant - Interactive voice response (IVR) and custom messaging
Agent and Supervisor Clients - Intuitive interface for greater agent productivity and management oversight
Call Center Reporting - Preset real-time and historical reports in graphical and tabular form
Music On Hold and Comfort Announcement - Callers are provided with a greeting, followed by music or advertisements and periodic comfort announcements
Monitoring and Recording - Pre-integrated third-party vendor solutions for real time monitoring and recording of agent calls
Unified Front-End Web Portal Provisioning - Single point of entry for provisioning all Telovations services and client applications, including Call Center Agent and Call Center Supervisor.
