Question

Answer

Will my voice mail and Unity passwords change?

Yes. You will be notified of your new passwords and Unity access instructions before your upgrade takes place.

Do I have to rerecord my voice mail greeting?

Yes. We are unable to migrate your existing greeting to the new platform. As a result you will need to re-record your greetings once your migration completes.

What happens to my archived voice mail messages?

We are unable to migrate your stored/archived messages to the new platform. Please make sure you review and note any important voicemail by the evening before your migration. Any messages left on the old platform will be lost.

Will my Auto Attendant greeting need to be re-recorded?

Yes. We are unable to migration your existing greeting to the new platform. As a result you will need to re-record your Auto Attendant, in preparation of the migration, unless you have the existing recording on file.

Will I need to install an updated Unity?

No. Some changes will need to be made to the settings of the application to point it to the new platform.

Who do I contact for Technical and Support issues before the migration takes place?

Until you platform migration takes place, please use your normal channels for technical and support issues.

• Call us at 888-495-5511
• Email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it.

Who do I contact for Technical and Support issues after the migration takes place?

• Call us at 813-397-1220
• Email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it. ,
• On the Web http://www.telovations.com/index.php/support-2/online-ticket