Telovations' Hosted Call Center solution provides an integrated, full-featured solution for managing customer contacts with all the benefits of Telovations' advanced voice and multimedia applications delivered over our Cisco Powered Real-Time Network. Telovations can offer businesses a solution with the resiliency of a carrier-class platform, enabling businesses of any size to build a comprehensive, feature-rich call center anywhere in the world-with no hardware, software, or upfront capital expenditures.

Hosted Call Center offers an on-demand, hosted service with unified front-end provisioning for administration of agent workforces. This solution supports individual centers as well as distributed multi-site centers to act as a single virtual call center, regardless of geographic location. Telovations’ Call Center solution results in reduced operational costs and improved customer response for the enterprise.

Benefits

• Improve Customer Service- Ensure all incoming calls are serviced efficiently under any network condition and at any time

• Create Virtual Call Centers- Establish call centers anywhere in the world with PCs and a broadband connection—without additional hardware, PC-resident software, or traditional phone lines

• Offer 24x7x365, Follow-the-Sun Customer Care- Ubiquitous services with a single number for distributed call center locations

• Manage Calls Effectively- Choose from a range of call distribution policies including skills-based call distribution

• Minimize Costs- Provide the option for agents to work remotely with access to all call features— offering a smart way to increase staff without renting office space.