Drive down cost and have your calls routed more efficiently 

Telovations Speech Assist is a cloud-based speech enabled speech solution that fundamentally changes the way your business communicates. Proven highly accurate, Speech Assist lets your customers reach your employees quickly and effortlessly without the frustration of traditional ‘dial by name’ lookup. Telovations Speech Assist delivers a superior caller experience leading to increased customer satisfaction and higher employee productivity.

With an increasing number of employees working from home or from their mobile devices, Speech Assist enables a "numberless enterprise," allowing employees to be increasingly mobile and still reachable all while maintaining personal phone number privacy. Even further, Speech Assist ensures continuous speech recognition improvement over time through its built-in enhanced smart recognition capabilities. 

Speech Assist can be used to connect customers with employees, departments, hours of operation and even product information freeing key staff from repetitive low value tasks to focus on higher value functions.

Enhancements to Telovations Hosted Cloud-based Auto Attendant gained with Speech Assist:

Connect Instantly

• Pre-program only one number to reach the entire company directory, and then let your voice do the dialing.

Connect Easily

• Speech recognition voice dialing by Departments
• Speech recognition voice dialing by Users
• Just need quick access to you voicemail? …simply say “Voicemail”

Intelligent Speech Recognition

• The more you call, the better it works. Speech Assist improves the customer experience automatically. Through its smart recognition capabilities, Speech Assist will remember and track voice enabled routing instructions, allowing for fast and accurate call placement.

Scalability

• No longer worry about updating ‘yet another system.’ Cloud-based Speech Assist will review your directory for changes allowing you to easily update your directory structure.