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Hosted Voice 
Hosted Call Center
Success today is defined by your ability to deliver the services your customers need when they need it. Telovations’ hosted call center solution ensures access to cutting-edge IP telephony, hosted PBX and a reliable, Cisco-powered network that is always there when you – and your customers – need it. It’s simple to create an outsourced call center with Telovations. Discover how a Virtual Call Center can give your business the advantage. Contact us today to receive a free estimate on your customized hosted call center.
Basic Call Center
A Basic call center is designed to support a simple call distribution and queuing scenario, such as a front-office receptionist or a small work group. Inbound calls are distributed based on the agent’s line state and “join” status. Callers receive appropriate entrance and queue messages, and calls can overflow to alternate locations if they wait too long in queue or if the queue is beyond capacity.
Standard Call Center
A Standard call center is designed to support a normal call center environment where flexible routing options are needed and the agent’s workflow dictates the need for ACD states such as Available, Unavailable, and Wrap-up. In addition, Standard call centers are designed to support deployments that require clients such as the BroadWorks Agent client and Reporting.
Premium Call Center
A Premium call center is designed to provide the most advanced set of routing and call management options to support a formal call center environment. It supports such capabilities as multiple dialed number identification service (DNIS) numbers being assigned to a single call center, additional unavailable codes for when agents are not able to take calls, and disposition codes to associate with ACD calls, outbound calling, and silent monitoring of agents.