Telovations’ Reception Console combines a telephone handset with a choose-and-click operator interface on a PC screen that makes it easy for one receptionist in a central location to direct calls to staff, wherever they may be, quickly and seamlessly.

Advantages:

• Call Management features – Answer, dial, hold, conference, blind and attended transfer, move to queue
• Drag and Drop call transfer – Use mouse to manage calls
• Line Monitoring – Line states include on-hook, off-hook, ringing, DND, Privacy and Call Forwarding Always
• Camp On with Recall - Perform a directed hold when called party is busy
• Directed Call Pickup - Pickup any ringing extension
• Voicemail Transfer – Transfer calls directly to voicemail
• Call Barge-In - Operator intrusion on a busy line
• Group Call Park – Initiate line hunting on incoming calls directed to a department or group (e.g. support, sales)
• Day/Night mode – Operators can automate the switch from “day” to “night” mode
• Messaging – Send emails to contacts from desktop screen
• Call History – Logs outgoing, received and missed calls
• Call Statistics – Average hold time, transfer count
• Queue Integration-Integrates with call  center queues
• Supports up to 40,000 contacts