Auto-Attendant
Maximize Customer Response
Automation is easy with Telovations’ hosted auto-attendant application. Customize your company’s system through any Web browser so callers find the right person as quickly as possible, minimizing staff requirements while maximizing customer response. Our full-featured programming, including optional messages on hold, allows even small companies to sound big.
Your customized greeting welcomes callers and offers them up to nine options including:
- One-key dialing for up to nine groups such as sales, service, etc.
- Operator dialing
- Dial by name
- Extension dialing
- Multi-site support that transparently connects callers to staff, regardless of their geographic location
- An embedded night service profile which automatically activates after business hours
- Auto-provisioned groups so that access to all users in each group is current
Auto-attendant can stand alone or you can combine it with other Telovations applications such as Reception Console for customized packages that enhance your customer service programs.
