NOTICE REGARDING TELOVATIONS’ IP VOICE SERVICES AND 911-TYPE SERVICES

August 14, 2006

This notice is to provide you with the latest information on the Telovations emergency
services network.

Pursuant to the Federal Communications Commission’s VoIP E911 Order (WC Docket Nos. 04-36 and 05-196, FCC 05-116, released June 3, 2005), ¶¶ 48-49, and Section 9.5(e) of the FCC’s rules, all interconnected VoIP providers are required to “advise every subscriber, both new and existing, prominently and in plain language, the circumstances under which E911 Service may not be available through the interconnected VoIP service or may be in some way limited by comparison to traditional E911 service.”

All Telovations customers are provided emergency services through the public 911 or E-911 network. The challenges in a VoIP (voice over IP) network involve mobility and network reliability. Mobility is an inherent feature within the IP network. However, traditional 911 and E-911 services are built on knowing the exact location of any phone line. With a traditional phone line, your local phone company has a direct connection to the local emergency call center called a PSAP (Public Safety Answering Point). In the VoIP architecture, a phone call to an emergency center can be placed from any network connection. Therefore it is imperative that the location of an IP phone is known in order to 1) complete the emergency call to the proper PSAP; and 2) ensure that the PSAP receives the necessary location information from the caller.

Telovations takes emergency response seriously and is committed to delivering the latest solutions to our customers. Telovations has partnered with Intrado (www.intrado.com) to deliver state of the art VoIP emergency response. With the Intrado solution, emergency calls will be routed to the proper emergency response center and that center will receive all information it is capable of receiving. If the local PSAP is capable of receiving your address information and call back information (E-911 Compliant), then the Intrado network will pass that information. If the local PSAP is not capable of receiving that information, then your call will be answered by an emergency response operator that will collect that information from the caller and pass it on to the local corresponding PSAP. If the caller is unable to relay that information to the emergency response operator, then the operator must rely on a database that maintains your location based on your phone number (caller-id).

In either case described above, Telovations is required to notify you of what your responsibilities are and also what inhibitors there may be when using a VoIP emergency
response system.

Your responsibilities:

  1. You must notify Telovations any time your address changes. Customers that use a broadband connection that is not provided by Telovations could technically move their network equipment to another broadband provider and address without our knowledge. Your emergency response will not work if you do not notify Telovations of the move and Telovations validates your new address for the proper emergency response system.
  2. Do not move individual VoIP phones to other networks without notifying Telovations
    Customer Service.

Telovations is equipped to handle both of the above scenarios. However, it is your
responsibility to notify Telovations in either case.
Other considerations:

  1. Your system will be inoperable in the event of a power failure unless battery back-up is used on the network connection and the attached VoIP phones. Telovations can supply a battery back-up solution if you are interested. However, if there is a power failure that affects a large geographical area, then the telephone network may not be able to connect your call.
  2. Broadband connections that are not supplied by Telovations are not designed to be 100% reliable. Your broadband connection could go down at any time and you will not have access to emergency services during the outage. You may want to consider upgrading to a Telovations supplied network connection. These network connections are designed specifically for a voice network and are fully managed.
  3. If a phone is moved from your address that is on record, the location of the new phone will not be supported by the Telovations emergency response network.
  4. Along with this letter, you will have received warning stickers. Telovations advises you to affix these warning stickers to each IP phone located on your premises.
  5. If your service is terminated for any reason, including non-payment, your emergency service will not be available.

E911 Acknowledgement Form

By checking this box, you acknowledge that you have read and understand the Telovations 911 Services notice. You also acknowledge that you represent your company as filled in below.

(Billing Telephone)